At KCC, we specialize in customer service by creating a warm and welcoming environment for everyone we touch. That atmosphere is the critical link in today's world that can be the difference maker in obtaining that new customer or holding on to existing customers. We understand that it costs much more to obtain a new customer than to retain an existing customer and help keep them satisfied.
We use that same philosophy in every aspect of our business and at no place is that more important than with customer service. We treat your customers as we would our own by handling each call quickly, effectively and efficiently. We guarantee an average time of answer of 90/20, we will answer 90% of calls within 20 seconds or less.