Third-Party Verification

KCC offers customized, live-agent solutions to your third party verification requirements. KCC provides exceptional customer service, extremely high success rates and the most cost competitive rates in the US. The staff at KCC adds that personal touch to each call, ensuring that each customer is satisfied through an efficient and accurate process.

Each call is recorded and is available for retrieval immediately after disconnect. KCC also provides very easy to understand, accurate and timely reports so you can keep track of every call.

Contact us to learn more about our third party verification services.

Order Entry, Customer Care

KCC specializes in online (web-based) order entry. KCC can customize your web-based ordering system and provide your customers with "live" customer service representatives to address their service request needs. Don't let your customers become frustrated with IVR-based systems when KCC can offer real-time, live representatives as support.

Contact us to learn more about our extensive experience and how we can help you.

Complaint Management

In today's world, maintaining customer satisfaction is of upmost importance. Allow KCC to provide your customers with real-time, effective and efficient results in handling customer complaints. Nothing makes an already customer more frustrated than waiting and KCC is proud to boast a 90% average answer of 45 seconds or less.

KCC provides daily reporting to detail every aspect of each call, initial complaint, corrective action taken, identifying coaching opportunities and more.

Please contact us to learn more about how KCC can assist you and assist in saving valuable customers.